Additional Information

• Booked tickets are valid only for the specific date and time.
• Important Notice: Individual QR Codes Required for Entry
• Please note that individual QR codes will be generated per guest. Therefore, each guest must present their own unique QR code at the venue for entry.
• Please arrive at the location at least 30 minutes before the booked time. Occasional delays can be encountered during the peak season.
• Please arrive on time to ensure a smooth experience.
• Children under 16 must be accompanied by an adult (16+) and a consent form of the parent/s is required.
• Children UNDER the age of 3 enter for free.
• No outside food or drink allowed.
• Large bags and/or strollers must be kept at the dedicated luggage counter.
• Sharp items and electronics must be left at the dedicated counter.
• Please check the booking slots for the most current Peak and Non-Peak hours, as timings may vary by season.
• The average time it takes to enjoy At the Top, Burj Khalifa is approximately 1 hour and 30 minutes.
• During severe weather conditions, we may need to temporarily close the attraction to ensure your safety. Please understand that we will not be able to offer refunds in case of inclement weather.
• The following items are prohibited to carry inside At the Top, Burj Khalifa:
e-cigarettes, laptops, food items, sharp items, Skate shoes or any footwear with wheels, Laptops, Tablets, Electronic cigarettes etc. and baby strollers are not allowed inside the attraction and are to be kept in the luggage room.
• Please note that tables are available on a first-come, first-served basis as no reservations can be made during booking.

• Note to B2B agents: Please be advised that availabilities are now provided up to 6 months in advance, subject to availability. Inventory is updated on a monthly basis. Thank you for your understanding.

Know before you go

• Booked tickets are valid only for the specific date and time.
• Important Notice: Individual QR Codes Required for Entry
• Please note that individual QR codes will be generated per guest. Therefore, each guest must present their own unique QR code at the venue for entry.
• Please arrive at the location at least 30 minutes before the booked time. Occasional delays can be encountered during the peak season.
• Please arrive on time to ensure a smooth experience.
• Children under 16 must be accompanied by an adult (16+) and a consent form of the parent/s is required.
• Children UNDER the age of 3 enter for free.
• No outside food or drink allowed.
• Large bags and/or strollers must be kept at the dedicated luggage counter.
• Sharp items and electronics must be left at the dedicated counter.
• Please check the booking slots for the most current Peak and Non-Peak hours, as timings may vary by season.
• The average time it takes to enjoy At the Top, Burj Khalifa is approximately 1 hour and 30 minutes.
• During severe weather conditions, we may need to temporarily close the attraction to ensure your safety. Please understand that we will not be able to offer refunds in case of inclement weather.
• The following items are prohibited to carry inside At the Top, Burj Khalifa:
e-cigarettes, laptops, food items, sharp items, Skate shoes or any footwear with wheels, Laptops, Tablets, Electronic cigarettes etc. and baby strollers are not allowed inside the attraction and are to be kept in the luggage room.
• Please note that tables are available on a first-come, first-served basis as no reservations can be made during booking.

• Note to B2B agents: Please be advised that availabilities are now provided up to 6 months in advance, subject to availability. Inventory is updated on a monthly basis. Thank you for your understanding.

• Access will be restricted to all outdoor terraces on 31st of December. Available booking slots are from 05:00 AM to 01:30 PM. The attractions expect road closures from the Authorities and limited entry to the Dubai Mall from 02:00 PM onwards.

Cancellation policy

Strictly non-refundable, non-amendable, and changes not permitted.